Return Policy

Effective Date: October 10, 2024

 

At JUNBIOLAB, we aim to ensure that you are fully satisfied with your supplement purchase. If you are not completely satisfied, we are here to help. Please review the details of our return policy below.

 

1. Eligibility for Returns

 

Our return policy lasts for 14 days from the date of purchase. To be eligible for a return, the supplement must meet the following conditions:

 

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition that you received it.

• You must provide proof of purchase (e.g., order confirmation, receipt).

 

Unfortunately, we cannot accept returns for:

 

• Opened or used items

• Digital products (if applicable)

• Items on clearance or marked “final sale”

• Products that are not in resellable condition

 

2. How to Initiate a Return

 

To initiate a return, please follow these steps:

 

• Contact us at hello@junbiolabusa.com with your order number and the reason for the return.

• Once your return is approved, you will receive instructions on how and where to send the product.

• You will be responsible for the return shipping costs, except in cases where the product is defective or we made an error.

 

Please do not send your product back to the manufacturer unless directed by us.

 

3. Refunds

 

Once we receive your returned item, we will inspect it and notify you via email whether the refund is approved. If approved, the refund will be processed to your original payment method. Please allow 3-5 business days for the refund to reflect in your account.

 

If your return is denied, you will be responsible for any shipping fees if you would like the product returned to you.

 

4. Exchanges

 

We only replace items if they are defective, damaged, or if there was an error in shipping. If you need to exchange a product for the same item, contact us at hello@junbiolabusa.com

 

5. Non-Returnable Items

 

Certain types of items are non-returnable for health and safety reasons:

 

• Opened or used supplements

• Perishable goods

• Items purchased during a promotion (unless defective)

 

6. Late or Missing Refunds

 

If you haven’t received a refund within the expected time frame:

 

• First, check your bank account or payment method again.

• Then, contact your bank or credit card company, as processing times can vary.

• If you’ve done this and still have not received your refund, please contact us at hello@junbiolabusa.com

 

7. Shipping for Returns

 

You are responsible for paying the shipping costs for returning your item, except in cases where the product was defective or an error was made in fulfilling your order. Shipping costs are non-refundable.

 

If you’re returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

8. Changes to This Policy

 

We reserve the right to modify this return policy at any time. Any changes will be posted here, and the “Effective Date” will be updated accordingly.

 

Contact Information

If you have any questions regarding our return policy, please contact us at:

 

• Email: hello@junbiolabusa.com 

 

This policy covers all necessary aspects of returns for supplements sold on Shopify, keeping in mind health and safety standards specific to supplement products. Make sure to tailor this template to your store’s specifics and consult legal advice if needed.